Utilities

Communicate more effectively – with DST Output as your outsourcing partner. DST Output is the leading provider of integrated print and electronic customer communications. Our proven solutions and innovative use of new technologies help utilities to reduce billing and support costs, improve cash flow and deliver high quality statements that truly leverage the monthly appointment you have with your customers.

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Service Features and Benefits for Utility Companies

Targeted Communications

These products and services help you identify your most profitable prospects.

1. Campaign Manager
2. Data Enhancement
3. ePriority
4. TransPromo Capabilities
5. Personalization and Targeted Messaging
6. Direct Mail Design and Production

Billing and Statement Production

These products and services ensure the efficient design and production of your most valuable customer communication piece.

1. Statement Design
2. Billing and Statement Production
3. High-speed Full Color
4. Personalization and Targeted Messaging
5. Document Formatting
6. Full-Circle Envelopes

Print Mail Processing and Delivery

These products and solutions allow seamless process management, control and delivery tracking of your print mail via the DST Output Customer Portal.

• Quality Validation
• PredictionPro
• Address Hygiene
• Production Status Reports
• Automated Postage Payment
• Postal Logistics

Electronic Solutions

These products and services enable electronic and online delivery and management.

• EBPP
• eSolutions Adoption Program
• Web CSR Presentment
• EPriority

Bill Enhancers and Value-Added Programs

These programs and services were designed to enhance your print mail and enhance the value of your monthly statement.

• Adsert
• Insert Design and Production
• Dunning Letter Production
• Telephone Payment
• AWD (Automated Work Distributor)
• Print On-Demand
• Check Printing
• Direct Mail Design and Production

Your Outsourcing Partner

Lower billing and support costs, drive cash flow, maximize efficiency, minimize customer complaints, support regulatory compliance – all these are issues that challenge your business daily. Meet these challenges head on with help from DST Output. Our highly scalable solutions and wide variety of statement formats allow you to deliver accurate billing statements while you focus on delivering excellent service.

Demonstrated Market Expertise

With more than 30 years experience in the customer communications business, DST Output has perfected the process of designing, producing, and delivering world-class documents for our customers, to their customers. This expertise combined with a solid understanding of regulatory compliance make DST Output a perfect partner for your monthly billing needs.

Integrated Electronic Solutions

Our “single input datastream, multiple output channel” process allows you to seamlessly integrate your print statement production and electronic presentment, payment and distribution offerings. Innovative services such as Secure E-mail facilitate convenient and cost effective migration to on line statement presentation and payment.

High-Quality, Competitively Priced Solutions for the Utilities Industry

Through a collaborative process, our dedicated team of Utilities industry experts help clients develop the right combination of integrated print and electronic bill production and delivery solutions to address your biggest needs – lowering costs while providing a high-quality monthly bill and complying with the regulatory requirements.

Our industry expertise, commitment to quality and knowledge of regulatory compliance make DST Output the perfect partner for outsourcing your customer communications.