Argus Healthcare Client Testimonial

"With the support of (DST Output)*, we can provide value-added services to our customers to help them provide superior service to their own clients."

Gregory G. Watanabe, R.Ph.
Executive Vice-President & General Manager
Argus Health Systems, Inc.
Kansas City, Missouri

"Argus Health Systems processes prescription drug claims and collects data to produce customized reports for insurance companies, HMOs, PPOs, pharmacies, and other providers of managed health care plans. When you process more than 130 million claims a year as we do, you generate thousands of reports — over 25 million pages each year. Thanks to (DST Output), we furnish them accurately and on time. They have consistently met our expectations in terms of quality, quantity, speed, and reliability. In addition to management reporting, they also handle the printing and mailing of our financial reconciliation reports, member benefit checks and ID kits for our customers' members.

"We have been impressed not only with (DST Output's) ability to support claims processing, but also with their innovation of products. They've been especially responsive to creating solutions directed towards providing the information our customers know their members need to make informed decisions about the healthcare benefit plans. Take for example their development of their Personal Plan DescriptionSM (PPDSM).

"The PPD provides our customers with everything their members need to fully understand and utilize their benefit plan in one place, from one vendor. Typically, our customers have to get ID cards from one vendor and member collateral from another, then attempt getting everything to their members at the same time. (DST Output's) PPD is the best of both worlds in that it puts it all together into one convenient booklet.

"(DST Output) uses geographic encoding software to create a personalized provider directory within each PPD. This provides valuable cost savings to our customers by eliminating the need to print and distribute separate provider directories. And including a preprinted mail order form generates a higher level of satisfaction for new plan members.

"Partnering with (DST Output) has enabled us to provide value-added services to our customers which in turn helps them to provide superior services to their own clients."

* DST Output, formerly known as Output Technology Solutions
** DST Interactive formerly known as DBS Systems Corporation.