Communications More Information

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To help us understand your business, please complete and submit the following survey.

Note: Information marked with an asterisk (*) is mandatory.

Last Name*
First Name*	Middle Initial
Title*
Company*
Address*
City*	State* Zip*
Country
Phone*
E-mail Address*
Web site Address
How many customer statements do you generate monthly?
How many eBill statements do you generate monthly?
Are your print and electronic communications currently produced in-house or are they outsourced?
What billing engine do you use to generate statement files?
What business issues do you currently face that might be influenced by your print and electronic customer communications? (Pick all that apply) Cost containment Inability to effectively use the statement as a marketing tool (limited messaging and targeting) Customer retention (high churn) Customer support costs (e.g., excessive billing inquiries) Regulatory compliance Migration of print statement to electronic billing High postage costs Slow production and delivery times (negatively impacting cash flow) Technical limitations (slowing response to customer needs) Limited statement viewing and archival Lack of disaster recovery capabilities Foreign language support
Would you like to receive our quarterly newsletter covering industry and customer communication issues? Yes
What is your favorite color?
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