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Communications More Information

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Online Information Request Form

To help us understand your business, please complete and submit the following survey.

Note: Information marked with an asterisk (*) is mandatory.

Last Name*
First Name* Middle Initial
Title*
Company*
Address*
City*   State*   Zip*
Country
Phone*
E-mail Address*
Web site Address
How many customer statements do you generate monthly?

  
How many eBill statements do you generate monthly?

  
Are your print and electronic communications currently produced in-house or are they outsourced?

  
What billing engine do you use to generate statement files?

  
What business issues do you currently face that might be influenced by your print and electronic customer communications?

  (Pick all that apply)

   Cost containment
   Inability to effectively use the statement as a marketing tool
           (limited messaging and targeting)
   Customer retention (high churn)
   Customer support costs (e.g., excessive billing inquiries)
   Regulatory compliance
   Migration of print statement to electronic billing
   High postage costs
   Slow production and delivery times (negatively impacting cash flow)
   Technical limitations (slowing response to customer needs)
   Limited statement viewing and archival
   Lack of disaster recovery capabilities
   Foreign language support
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